This Privacy Policy explains how Mobile Car Services handles personal information in connection with its website, enquiries, bookings and automotive services.
We aim to collect only information reasonably necessary to operate our website, respond to customers and provide requested services.
Introduction
This Privacy Policy applies to the Mobile Car Services website and personal information handled by the business in connection with its automotive services.
In this policy, references to “we”, “us” or “our” mean Mobile Car Services.
We aim to respect individual privacy and take reasonable steps to handle personal information appropriately and transparently.
By using this website or providing information to us, you acknowledge that your information may be handled as described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with the website and whether you request our services.
Information you provide
When you contact us, request a service, make a booking or otherwise communicate with us, you may provide information such as:
- Your name or other identifying details.
- Your phone number and contact details.
- Your email address, where provided.
- Vehicle information relevant to your requested service.
- Your vehicle location or requested service location.
- Details about the vehicle issue or assistance required.
- Information contained in messages or other communications.
Please avoid providing sensitive personal information unless it is genuinely necessary for your interaction with us.
Information collected through website use
Depending on the website configuration and enabled services, we may receive technical information associated with your visit. This may include your IP address, browser type, device information and basic interaction or diagnostic information.
Not every category of technical information is necessarily collected on every visit. Collection depends on the technologies actually enabled on the website.
How We Use Information
Personal information may be used for purposes connected with operating the website and providing our services, including:
- Responding to enquiries and service requests.
- Arranging and managing requested bookings and services.
- Contacting you about a requested service.
- Understanding the vehicle issue you have described.
- Providing automotive assistance at the requested location.
- Maintaining relevant business and service records.
- Improving the website, services and customer experience.
- Protecting against misuse, fraud and security incidents.
- Complying with applicable legal or regulatory obligations.
We will not use personal information for an unrelated purpose unless permitted or required by applicable law, or where appropriate consent has been obtained.
Data Storage & Security
Personal information may be stored electronically using systems operated by us or by service providers supporting our business.
We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the systems in use, security measures may include access controls, authentication, restricted administrative access and appropriate technical safeguards.
No method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through the website.
Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business purposes, or where retention is required or permitted by law.
When information is no longer required, reasonable steps may be taken to securely delete, destroy or de-identify it, subject to applicable legal and operational requirements.
Third-Party Services
The website may rely on third-party technology providers for hosting, infrastructure, media handling, communications, security or other technical functions.
Where a third-party provider processes information on our behalf, that provider may also be subject to its own applicable terms, privacy documentation and legal obligations.
Some third-party services may process information outside Australia. Where applicable, cross-border handling of personal information will be subject to relevant legal requirements.
This website may also contain links or communication options that take you to third-party services. Once you leave our website, those services are governed by their own privacy practices.
Your Rights & Choices
Depending on the circumstances and applicable law, you may have rights or choices concerning personal information we hold about you.
These may include requesting:
- Access to personal information we hold about you.
- Correction of information that is inaccurate or incomplete.
- Information about how your personal information is handled.
- Action concerning personal information where you believe it has been handled unlawfully.
Requests should provide enough information for us to identify relevant records and understand what you are asking us to do.
We may need to verify your identity before responding. Some requests may be subject to legal exceptions or other limitations.
Children's Privacy
Our services are intended for customers seeking automotive services. We do not knowingly seek to collect personal information from children through the website.
If you believe a child has provided personal information to us unnecessarily, you may contact us so that we can consider appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
When changes are made, the updated version will be published on this page with an updated effective or revision date where appropriate.
You should review this page periodically if you want to remain informed about how information is handled.
Contact Us
If you have a question about this Privacy Policy or want to make a privacy-related enquiry, you can contact us using the details below.
Mobile Car Services
Melbourne West
Important: This Privacy Policy describes general information-handling practices and should be reviewed and adapted by the business or an appropriately qualified Australian legal or privacy professional before publication. In particular, verify that the policy reflects the actual analytics, advertising, payment, booking, messaging and third-party services used by the website.