Please read these terms before booking.
These terms explain the general conditions that apply to website use, service requests and services supplied by Mobile Car Services.
Introduction
These Terms and Conditions set out the general terms that apply when you use this website or request products or services from Mobile Car Services.
By using this website, submitting a booking request or engaging the business for a service, you acknowledge that you have had an opportunity to review these terms.
Our Services
Mobile Car Services provides automotive services and assistance according to the services offered by the business at the time of your request.
Available services may include vehicle maintenance, inspections, repairs, roadside assistance or other automotive work where offered. The services available to you depend on the business's actual service offering and your vehicle's requirements.
The appropriate service may depend on the condition of the vehicle, the information you provide and the circumstances identified during assessment.
Bookings and Service Requests
Service requests should be submitted through the designated booking process on this website or another booking method offered by the business.
Submitting a booking request does not automatically guarantee a particular appointment time, product, service or outcome. Availability and service arrangements may need to be confirmed by the business.
The information submitted during a booking should be accurate and complete to the best of your knowledge.
Customer Information
You are responsible for providing accurate information relevant to your service request.
This may include your contact details, vehicle make and model, vehicle location, information about the issue and other details reasonably required to assess your request.
If the information provided is inaccurate, incomplete or materially changes, the service requirements, quoted price or available options may also change.
Assessment and Service Outcome
A vehicle problem cannot always be diagnosed solely from information provided through a booking form, email or telephone conversation.
Where an assessment is required, the recommended service may depend on the actual condition of the vehicle and its relevant components.
An inspection, repair or replacement of an individual component may not resolve an underlying fault elsewhere in the vehicle. Any recommendations will depend on the findings and circumstances of the assessment.
Vehicle Access and Site Conditions
You are responsible for providing reasonable access to the vehicle and the relevant work area for the requested service.
You should inform the business of circumstances that may affect access, safety or the ability to carry out the requested work.
If the location or circumstances make the requested work unsafe or impractical, the service may need to be modified, delayed or declined. Any applicable charges or alternative arrangements should be communicated to you, subject to applicable law.
Pricing and Charges
Applicable prices and charges will be communicated as part of the relevant service arrangement.
The price may depend on factors including the service required, vehicle requirements, products or parts supplied and other circumstances relevant to the request.
Information on this website should not be treated as a fixed quotation unless the business has expressly provided a quotation. Any changes to an agreed price should be communicated appropriately and handled in accordance with applicable law.
Payment
Where payment is required, the applicable payment method and payment requirements will be communicated as part of the relevant transaction.
You agree to pay amounts properly due for products or services supplied, subject to any rights and remedies available to you under applicable consumer law.
Nothing in this section limits any right or remedy available to you under the Australian Consumer Law.
Cancellations and Changes
If you need to cancel or change a service request, you should contact the business as soon as reasonably possible.
Any applicable cancellation or rescheduling arrangements will depend on the circumstances and any specific terms communicated to you when the booking is made.
Nothing in this section excludes or limits cancellation, refund or other rights that apply under Australian law.
Products and Parts Supplied
Where a product, replacement part or other item is supplied as part of a service, it should correspond with the service arrangement and information provided at the time of the transaction.
Product and parts availability may depend on the vehicle and the requirements identified for the service.
Any applicable consumer guarantees relating to goods continue to apply and cannot be excluded by these terms.
Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
Where the Australian Consumer Law applies, consumers have rights relating to goods and services supplied by the business.
Applicable consumer guarantees for services include requirements concerning due care and skill, fitness for a purpose made known to the business where the relevant guarantee applies, and supply within a reasonable time where no timeframe has been agreed.
Consumer Remedies
If a product or service does not meet an applicable consumer guarantee, you may have rights to a remedy depending on the nature and circumstances of the problem.
Depending on the circumstances, available remedies may include having a problem rectified, a refund, cancellation, replacement or compensation for reasonably foreseeable loss or damage.
The applicable remedy depends on the circumstances and the requirements of the Australian Consumer Law.
Mandatory Consumer Guarantee Notice
The following notice applies to services supplied by the business where required under applicable Australian Consumer Law.
Services come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure with a service, you are entitled to cancel your service contract with us and are entitled to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your service contract and obtain a refund for the unused portion.
Website Use
You must use this website lawfully and in a way that does not interfere with its operation or security.
You must not knowingly attempt to gain unauthorised access, introduce malicious code, misuse website functionality or use the website for fraudulent or unlawful purposes.
Website Information
The business aims to keep information on this website useful and accurate, but website information may change from time to time.
Service descriptions, availability, pricing information, contact details and other website content may be updated when required.
Website information should be considered together with the specific information and terms communicated to you for your service request.
Third-Party Websites and Services
This website may contain links to third-party websites, platforms or services.
Third-party websites are operated independently from this website. The business does not control their content, availability or policies.
You should review the applicable terms and privacy policies of third-party services before using them.
Privacy
Personal information submitted through this website or in connection with a service request may be handled in accordance with the business's Privacy Policy and applicable privacy laws.
Please review the Privacy Policy for information about how personal information may be collected, used and handled.
Changes to These Terms
These Terms and Conditions may be updated from time to time to reflect changes to the business, services, website or applicable legal requirements.
The updated version will be published on this website. Changes operate subject to applicable law and any rights that cannot legally be limited.
Where relevant, specific terms agreed for an existing booking or transaction remain subject to the applicable agreement and legal requirements.
Contact Us
If you have a question about these Terms and Conditions, a service request or a consumer guarantee issue, contact the business using the contact details provided on this website.
Questions About These Terms?
Contact Mobile Car Services.
If you need clarification about these terms or a service request, use the available contact options.
Business: Mobile Car Services
Primary service region: Melbourne West
These terms are general business terms and should be reviewed against the business's actual services, pricing, booking arrangements and legal obligations before publication. They are not a substitute for legal advice.